Company Policy

I promise to give you my very best in order to enhance your experience at Otani Nails .


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I appreciate your consideration and understanding. 

To ensure that all of my customers have a great experience,

Please take some time to go over my salon policies so I can better serve you.





Appointments require a 6 hour notice for cancellation.

If you cancel before the 6 hour mark of your appointment time ,your card will not be charged.

If you cancel after 6 hours or no show the appointment the card on file will be charged the $20 appointment holding fee. If you are 15 min or more late for your appointment it will be canceled and considered a ​no show .


🌡Health Issues:

We request that you inform us of any current injury or illness prior to any procedures or treatment(s).

This is to ensure proper care and treatment(s) are given and to ensure that scheduled treatments do not, in any way, interfere with or exacerbate any medical challenges or issues you may have. Our clients’ well-being is of utmost importance to us.

⌚Arrival Time: 

To ensure the quality of our services and the total enjoyment

of your experience, we recommend arriving 10 min before your scheduled appointment time

(traffic can be difficult and unpredictable ).

Our scheduling permits the correct amount of time to complete your service.

Late Policy:

If you expect to be late to your appointment, please inform us as soon as possible by calling or sending a text message .Arriving late will limit the time of your service, which may reduce your design or desired shape as well . If we are not informed and you are 15 minutes late to your appointment, your slot will be opened up to other clients and your card on file will be charged.

We cannot guarantee that you will receive the full service with the remaining time in case of late arrival

📣 Disclaimer :

We are not responsible for lost or stolen items.

We reserve the right to refuse service to anyone.

When you pick you own choice of colors but are not happy with it. We will gladly redo it for you after the first coat. But not after the final coated is completed. There will be an additional charge if you wish to change. Please take a moment to review your services when the job is done. If for any reason you do not like it, please ask a manager and all will taken care of accordingly.

Drop offs :

Please do not drop off a minor for the duration of the appointment , If we need to run an errand in-between clients we would not be able to so ,due to the responsibility of keeping the minor safe until you return , and in doing so our personal appointments or errands would have to be inconveniently cancelled .

💶Gift Certificates

A gift certificate to Otani Nails is a great way to treat your friends and loved ones! They are sure to leave feeling pampered and relaxed after their time with us!

All gift certificates will expire one year from purchase date. No refund or exchange for cash. In store credit only. Gift certificates must be presented at the time of services and are only valid for the person receiving or purchasing. 12 hour cancellation notice is required on all services and 48 hours for multiple services or group packages.


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